• Operations - PROGRAM MANAGEMENT 4445
  • Whippany, NJ, USA
  • Full Time

ConnectiveRx was formed in late 2015 by bringing together PSKW, pioneers in affordability solutions, and PDR, innovators in advanced adherence communications products. We continue to be the home of the PDR, trusted by healthcare professionals to deliver credible drug information for over 70 years. ConnectiveRx brings industry leadership from pharma services, e-prescribing network services, retail pharmacy and commercial payers to deliver affordability and adherence solutions excellence. We work with over 150 pharmaceutical manufacturers and serve hundreds of brands at all stages of the product lifecycle.

Director, Program Management 

The Director of Program Management leads a group of Sr. Managers, Managers and Analysts who are responsible for planning and executing client programs and managing client deliverables. The Director oversees and develops PMs with various levels of experience in Healthcare Program and Project Management.  This includes experience in developing, building and managing customer/client relationships, operational excellence and strong leadership skills.  This role requires detail orientation and willingness to get directly involved with planning and execution.  The Director mentors, PM's and provides strategic input to account management issues and assists in troubleshooting solutions and removing obstacles.  The Director is responsible for working with internal resources/departments to ensure SOP's are followed and measured through Client Scorecards. 

Essential Duties/Responsibilities

  • Responsible for the complete oversight of a group of Corporate Co-Pay Programs including strategic planning, budgeting, staffing, and performance management.
  • Develops programs that meet the needs of the organization and tracks progress against stated goals or milestones.
  • Develop and track to ensure that program activities follow organizational standards and any relevant external regulations.
  • Responsible for hiring, mentoring, developing, monitoring performance and or terminating team members on an ongoing basis consistent with Company guidelines.
  • Responsible for providing feedback to direct reports on an ongoing basis and through annual performance reviews.
  • Identify product training opportunities for team members to ensure the team has a good understanding of company offerings and operational requirements.
  • Responsible for overseeing all client communications, conflict resolution, and compliance on client deliverables to ensure quality standards and client expectations are met.
  • Ensure their team are engaging and communicating with the Client and internal support teams to complete client deliverables and manage expectations. 
  • Ensures that all processes and procedures are completed and quality standards are met including project timelines, client meeting recaps, action item reports, etc. are completed and distributed. 
  • Financial oversight of client budgets, scope changes, invoicing, revenue and accruals, etc.
  • Ensures project implementation occurs and launch dates are met.
  • Coordinates activities and communicates status among various stakeholders – client, client vendors, ConnectiveRx vendors and resources.
  • Development of client solutions for complex programs including assisting in developing client and internal process flows.

Education and Experience

­       Bachelor Degree required in business, marketing or communications

­       5 – 10 years pharmaceutical or related healthcare industry experience preferred

Required knowledge

­       Experience in leading a team

­       PMP certification and/or Six Sigma certification a plus

­       Intermediate skill level in MS Excel, Word, PowerPoint and Access


­       Customer Focused

­       Analytical Skills

­       Co-Pay Business Acumen

Travel Requirements

As needed and determined by the accounts managed (5-10%)

This position has been closed and is no longer available.